Privacy Policy
This Privacy Policy explains how Heritage Trails handles personal data in connection with its website, booking inquiries, and guided nature walks and local day excursions. It describes the types of information we collect, the purposes for which we use it, and the circumstances in which it may be shared or retained.
Contact Information
Personal Data We Collect
We may collect identification details, contact information, booking and payment records, tour preferences, fitness or route suitability information you choose to provide, communication content, and technical data such as device and usage information. Where needed for a guided excursion, we may also process information relevant to meeting point coordination, weather-related adjustments, and return-plan confirmation.
Sources of Personal Data
We receive data from website requests, email, telephone calls, payment-related interactions, and messages exchanged before or during a tour. We also obtain limited technical information automatically when the website is used, and we may record operational details created in the course of arranging or delivering a guided experience.
Types of Cookies
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent, depending on their function, and they are used only to support the website, improve usability, and maintain security and performance.
Cookie Controls
You may control cookies through your browser or device settings, and some browsers allow you to block or delete stored cookies. If cookies are disabled, parts of the website may not function as intended, especially where they support basic site operation or form handling.
Your Rights
Subject to legal limits, you may ask us to access, correct, delete, or restrict certain personal data, and you may object to some processing where that right applies. If we rely on your consent for a specific activity, you may withdraw that consent for future processing.
How to Make a Request
To protect privacy and security, we may ask for information needed to verify a request before responding. If a request cannot be fully granted, we will explain the reason where appropriate and permitted by law.
Data Retention
We retain personal data for the period needed to manage inquiries, confirm bookings, deliver tours, handle payments, maintain business records, and meet legal, accounting, or dispute-related requirements. When data is no longer required, we delete it or anonymize it where practicable.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, website functions, or legal requirements. The revised version will apply from its stated effective date, and we may provide additional notice where a change is material.
How We Use Personal Data
We use personal data to respond to inquiries, assess route suitability, confirm meeting and return plans, process bookings and payments, deliver guided excursions, manage customer communications, maintain records, improve website performance, and comply with legal or accounting obligations. We may also use limited data to handle weather-related or safety-related route adjustments and to support service administration.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, or other operational functions. Where data is shared for these purposes, it is limited to what is reasonably necessary for the service being performed and is handled under appropriate confidentiality or processing obligations.
Legal Disclosures
We may disclose personal data when required to comply with law, lawful requests, court orders, or other binding legal processes. We may also share information where disclosure is necessary to protect our rights, users, staff, or the safety and integrity of our services.